Reference

Your Legal Rights and Our Commitments

Q: Can I request a record of all my personal data?

Yes. Email support@evohoki.lat with the subject 'Data Subject Request' and include your account username. We'll send your full account record, transaction history and communication logs within two business days.

When you open an account with evo hoki, you're entering into a clear relationship with defined protections.

Account access and terminationData and payment securityDispute resolution paths

Explore Lobby Read FAQ

How We Operate and What Governs Your Account

evo hoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

evo hoki operates where local law permits and your account is subject to our Terms of Service and Privacy Policy. Deposits via DANA, OVO, GoPay and QRIS are processed under payment provider terms as well as ours. Your account data is encrypted and stored securely; we

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retain transaction records for seven years for audit and dispute purposes. Access to certain games or features may depend on local law. Withdrawals are verified against your deposit method and cleared within one business day. If you wish to close your account, terminate self-imposed limits, or
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request a copy of your personal data, contact our support team using the channels listed below. We do not sell your data to third parties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT

How to Contact Us About Legal or Account Issues

Team online

Live Chat Support

Available 09:00–23:00 WIB daily. Open the chat widget in your account lobby or on this site to ask about account policies, data requests, or dispute escalation.

Email Support

Send legal inquiries or formal data requests to [email protected]. We respond within two business days with full details on your request and next steps.

Account Settings

Log in, go to Settings > Legal & Privacy to download your complete account record, see your transaction history, and manage your communication preferences.

SECURITY AND DATA

How We Protect Your Data and Account

Encryption and Storage

All data transmitted between your device and our servers uses TLS 1.2 encryption. Passwords are hashed; payment details are tokenised and never stored in plain text on our systems.

Account Verification

Withdrawals are matched against your verified deposit method. Large transactions trigger identity re-verification to prevent fraud. Login anomalies trigger automatic security alerts to your registered email.

Data Retention

We keep transaction records for seven years for regulatory compliance. Account closure deletes personal contact details within 30 days; transaction history remains archived for dispute resolution.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your language and display settings. Analytics cookies track lobby behaviour to improve site performance; you may opt out in your privacy settings.

Third-Party Data Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS operators), hosting providers and legal authorities when required by law. We do not sell your information to advertisers or marketing firms.

Your Data Rights

You may request a full copy of your account data, correct errors, object to certain processing, or request deletion where local law permits. Submit requests via email to [email protected] with 'Data Subject Request' in the subject line.

Legal and Policy Questions Answered

Log into your account, go to Settings > Account Management > Close Account. You can withdraw any balance immediately. Closed accounts cannot be reopened, but your transaction history remains available for dispute resolution for up to seven years.

Yes. Email [email protected] with the subject 'Data Subject Request' and include your account username. We'll send your full account record, transaction history and communication logs within two business days.

If a deposit doesn't appear or a withdrawal fails, contact support immediately with your transaction ID. We investigate within 24 hours and reverse disputed transactions or restore funds to your payment method within one business day of confirmation.

No. Payment details are shared only with the payment provider you choose (DANA, OVO, GoPay or QRIS) and our payment processor. We never sell your information to advertisers, and it is not shared with game studios or third-party marketers.

If you suspect unauthorized access, change your password immediately and contact support via live chat or email. We'll review your account activity, flag suspicious transactions and help you secure your account within hours of your report.

Personal contact details (email, phone) are deleted within 30 days. Transaction records are retained for seven years for legal compliance and dispute resolution. Deleted data cannot be recovered once the 30-day period ends.

We follow best practices aligned with data protection principles; access or eligibility depends on local law. If you have concerns about data handling, contact [email protected] and we'll explain how your request is processed under applicable regulations.

Your Legal Rights and Our Commitments

How to Contact Us About Legal or Account Issues

Live Chat Support

Email Support

Account Settings

How We Protect Your Data and Account

Encryption and Storage

Account Verification

Data Retention

Cookie and Tracking Policy

Third-Party Data Sharing

Your Data Rights

Legal and Policy Questions Answered

01 What happens if I want to close my account?

02 Can I request a record of all my personal data?

03 How do you handle deposit and withdrawal disputes?

04 Is my payment information shared with other companies?

05 What happens if my account is compromised?

06 How long do you keep my data after I close my account?

07 Does evo hoki comply with Indonesian data privacy law?

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